Question 1

What makes &Pixels different from other agencies?

Accepted Answer

The people on your kickoff call write your code and design your screens. No account managers, no handoff to juniors. We also build and run our own products, so we've felt the same launch pressure you will.

Question 2

What industries do you work with?

Accepted Answer

We work with companies in FinTech, HealthTech, SaaS, Education, Energy, Agriculture, Construction, Automotive, Professional Services, Hospitality, MRO, Manufacturing, Logistics, and Nonprofits. Each of those 14 industries has its own page on the site.

Question 3

Where are you located?

Accepted Answer

We're headquartered in Austin, TX, with a remote team spread across time zones, which lets us work with clients around the world. Remote collaboration is how we work every day.

Question 4

Do you sign NDAs?

Accepted Answer

Absolutely. We respect confidentiality and are happy to sign NDAs before any project discussions. Your intellectual property and business information are always protected.

Question 5

What services do you offer?

Accepted Answer

We offer digital services including UX/UI Design, Frontend & Backend Development, Mobile Apps, AI Solutions, Marketing & SEO, eCommerce, SaaS Development, and Design Systems. We can handle end-to-end projects or specific phases.

Question 6

How quickly can you start my project?

Accepted Answer

Most projects can start within 1-2 weeks of contract signing. Rush projects with additional fees can start within 48 hours. We'll provide a detailed timeline during our initial consultation.

Question 7

What's your typical project timeline?

Accepted Answer

Timelines vary by project complexity: Simple websites take 2-4 weeks, complex web apps take 2-3 months, mobile apps take 3-6 months, and enterprise solutions take 6-12 months. We break projects into sprints for regular deliveries.

Question 8

Do you work with startups or just established companies?

Accepted Answer

We work with everyone from early-stage startups to Fortune 500 companies. We have flexible pricing and service packages tailored for different business stages, and we understand the unique challenges each faces.

Question 9

Can you work with our existing team?

Accepted Answer

Absolutely! We frequently collaborate with in-house teams, whether you need to augment your team, provide specialized expertise, or lead specific initiatives. We adapt to your workflows and tools.

Question 10

How does your pricing work?

Accepted Answer

We offer both subscription-based and project-based pricing. Design or development subscriptions start at $3,000/mo for ongoing work. Final pricing depends on scope and is quoted on your proposal. All pricing is transparent with no hidden fees.

Question 11

What's included in the subscription model?

Accepted Answer

Every tier includes a senior lead for every role, an unlimited task queue, 2-week sprints, pause anytime, email support, and project management. Higher tiers add priority support, check-ins every 2 weeks (Builder) or every week (Partner), a 72-hour concept turnaround, a monthly roadmap review, and on Partner a named senior lead and a quarterly strategy review.

Question 12

Do you offer payment plans?

Accepted Answer

Yes! For projects and services over $5,000, we offer flexible payment plans. Subscriptions can be billed monthly, quarterly (save 15%), or annually (save 30%).

Question 13

What if I need to pause or cancel?

Accepted Answer

Subscriptions can be paused anytime - you'll retain any unused time. For project work, we structure contracts with clear exit clauses and deliverable-based milestones to minimize risk.

Question 14

Do you provide quotes?

Accepted Answer

Yes, we provide detailed quotes after an initial consultation. For subscriptions, pricing is fixed. For projects, we provide estimates based on your requirements, with options for fixed-price or time-and-materials.

Question 15

What technologies do you use?

Accepted Answer

We focus primarily on React, React Native, Next.js, Node.js, Supabase, AWS, Docker, and rockstar UX.

Question 16

Do you provide hosting and maintenance?

Accepted Answer

Yes! It varies in price by what your SaaS, app, or website's needs are.

Question 17

Will I own the code?

Accepted Answer

Absolutely. You own all code, designs, and intellectual property we create for your project. We provide full documentation and can train your team for handoff.

Question 18

Do you handle migrations from existing systems?

Accepted Answer

Yes, we specialize in migrations including data migration, platform migrations, and legacy system modernization. We ensure zero downtime and data integrity throughout the process.

Question 19

What about security and compliance?

Accepted Answer

Security is built into everything we do. We follow industry best practices, conduct security audits, and can ensure compliance with GDPR, HIPAA, SOC 2, and other standards as needed.

Question 20

Do you provide ongoing support after launch?

Accepted Answer

Yes! All projects include 30 days of free bug fixes and optimization. We also offer monthly retainer packages for ongoing support, updates, feature development, and growth optimization.

Question 21

What if something breaks after launch?

Accepted Answer

We provide 30 days of free bug fixes post-launch. After that, support is available through retainer packages or on-demand at our standard rates. Critical issues are always prioritized.

Question 22

Can you help with marketing after launch?

Accepted Answer

Absolutely! We offer SEO, SEM, social media marketing, content marketing, and growth consulting. Many clients continue with us post-launch for ongoing marketing and optimization.

Question 23

Do you provide training?

Accepted Answer

Yes, we provide hands-on training for your team on using and managing your new system. This includes documentation, video tutorials, and live training sessions.

Question 24

How do you handle change requests?

Accepted Answer

For subscription clients, change requests are part of your unlimited requests. For project clients, small changes during development are included; larger scope changes are quoted separately.

Frequently Asked Questions

What makes &Pixels different from other agencies?

What industries do you work with?

Where are you located?

Do you sign NDAs?

Still Have Questions?