Legal
Refund Policy
Last updated: .
Overview
At &Pixels, we're committed to delivering exceptional value. This Refund Policy outlines the circumstances under which refunds may be issued for our services.
Subscription Services
For our subscription-based services:
- First Month Guarantee: If you're not satisfied within the first 30 days, we'll provide a full refund.
- Pause Instead of Cancel: We encourage pausing your subscription rather than canceling, so you can resume when ready without losing unused time.
- No Partial Month Refunds: After the first 30 days, subscription fees are non-refundable, but you can cancel anytime without penalty for future months.
- Unused Hours: If you have unused sprint hours when pausing, they'll be available when you resume.
Project-Based Services
For fixed-price project work:
- Milestone-Based Refunds: Refunds are calculated based on completed milestones and work performed.
- Deposit Non-Refundable: Initial project deposits are non-refundable once work begins.
- Early Termination: If you terminate a project early, you'll receive a refund for unstarted milestones minus a 25% administrative fee.
- Deliverable Quality: If deliverables don't meet agreed specifications, we'll revise until satisfied or issue a partial refund.
Design Systems
Design systems are one-time purchases that are non-refundable once work begins. We stand behind our work and will work with you until the deliverables meet your expectations.
Refund Process
To request a refund:
- Contact us at policies@andpixels.com or through our contact page.
- Provide your account information and reason for refund request.
- Allow 5-7 business days for review.
- Approved refunds are processed within 15 business days.
- Refunds are issued to the original payment method.
Non-Refundable Items
The following are not eligible for refunds:
- Third-party software licenses purchased on your behalf.
- Domain registrations and hosting fees.
- Completed and delivered work that meets agreed specifications.
- Consultation fees for completed consultations.
- Late fees or interest charges.
Dispute Resolution
If you're unsatisfied with our refund decision, we encourage you to contact us to discuss further. We're committed to finding fair solutions and maintaining positive client relationships.
Changes to Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Existing contracts will follow the policy in effect at the time of agreement.
Questions
For questions about refunds or this policy, please contact us at policies@andpixels.com or through our contact page.
Have a Refund Question?
We're here to help resolve any concerns.